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19 March 2008

The Ghetto-a-zation of Customer Service

i have worked several customer service jobs in my lifetime, some were good and some were bad. my first job was concessions at a movie theatre, then i moved to manager at a music store and i ended my customer service reign in credit card customer service for Bank of America. those jobs were easy to obtain, but very hard to keep. if you didn't already know, customer service is a thankless job. you either do the job or let the job do you. we all have bad days at work, but it seems that every day in customer service is bad. it used to be that poor customer service was rare, but it is currently the norm everywhere. i know everyone has had that one experience where they wanted to speak to the supervisor, write a letter and ask for their money back. but there comes a time when you want to black out on the person behind the register. for example:

1. shopping in my local dollar tree, i notice 3 young ladies on the sales floor stocking merchandise. i assumed that one of them was working the register but no one was in line at the moment. besides the muzak playing and the loud convo about who was about to get fired, business was winding down for the night. as i approached the check out line, i notice 3 other persons waiting. who were they waiting on and how long had they been waiting? the 3 employees continued to mill around and no one came near the register. then after about 3 minutes someone yells "Tyquisha you got people in line!" um Tyquisha just walked pasted her 4 times. are you serious? are you really going to let us stand here and wait when you could have been done with all of us in the 3 minutes you have been walking around? i had to laugh to prevent myself from strangling her. in utopian society, Tyquisha would have been fired.

2. when Tyquisha started ringing up my items, you would have thought she was wearing muzzle. i did not get a hello or a goodbye or a fuck you. if there was no screen in front of me with the cost, i would have never known the total. unless Tyquisha is a mute, her boss needs to tell her to greet people. she didn't even have a smile on her face, she looked as if i was interrupting her and her man about to get busy. Tyquisha if you don't like your job get a new one!

3. while attempting to buy a DVD at Best Buy, Larion Tyriq Jenkins was the closest customer service rep. i would have preferred asking Poindexter Willingham the science geek , but Tyrisha got to him first. now we all know that there is no such thing as a small Best Buy store, that is an oxymoron. so when i asked Larion (pronounced Le-Ryan) to help me locate something , instead of showing me, he pointed. not only did he point, he pointed waaaaay over yonder (that means far away). i looked at him as if to say, "stop playing!" but all Larion did was blink, he did not get on his lil walkie talkie head phone thingamajigga, he stood there. i lapped my eyes and proceeded to hike to where he pointed and you know he sent me to the wrong area. ARRRRGGGGHHHHHHHHH!!!! i swear i am going to do all of my shopping online from now on.

please share with me all of your ghetto customer service stories, i need a good laugh after all of that.


Unknown said...

from my experience, it depends on what part of town you go to that particular store. i have been to best buys where customer service is superb. then i have been to some in particular areas where the customer service was lacking.

it also depends on what part of the country you are in . in places like NYC and Philly, customer service is nil. the further south you go to the rural areas, the customer service gets better

come to ohio, GREAT service.

Aunt Jackie said...

OMG Girl I can't believe I found someone who has had the same type of CS-BS that I have!! I have ranted several times on my blog and one today, feel like reading my hate-ful rant? Stroll through My Place.

Loved this rant... Man I want to slap those Customer Services shits. More girls have acted rotten in my experience, but still anywhere and everywhere they act like you're putting them out, and don't you DARE to ask for some extra Ketchup... World War III!

Unknown said...

So here is a good one: I head to the drive thru of Wnedy's where its not just fast food - thats the slogan now a days. So I order a small chocolate original frosty. So I get to the window and the girl at the drive thru says, "do you mind a frosty with chocolate and oreo cooklies in it instead?"

I asked, "why are you out of orignial?"

She said no.
SO I respond "Yes, I mind."
She proceeds to pass me this Xtra large frosty.

I say, "Ms. I ordered a small frosty."
She gets an attitude and says, "yeah but I just asked you if you mind taking the chocolate and oreo cookies", with an elevated voice.

So I respond with an elevated voice, "yes, I heard you. and I said I mind."

So for a few seconds she looks at me like I am crazy. She was trying to understand, I guess.

Finally she goes to get my small frosty and passes it to me like I did something wrong.